Support

Reporting a problem

When something isn't working, it helps to include: what device and app version you're using, what you were trying to do, and what happened instead.

Your data

You can delete your account in the app: Settings > Data and privacy > Delete account. It is immediate and permanent. Records you added to a household you share with others stay with that household.

You can export your data first: Settings > Data and privacy > Export my data.

Privacy questions and data requests: privacy@familydose.app

The step-by-step guide is Your data rights. See the Privacy Policy for more on what we collect and why.

Delete your account

With the app: Settings, Data and privacy, Delete account. It is immediate and permanent.

Without the app: email privacy@familydose.app from the email address of your FamilyDose account and ask us to delete it. We confirm the request with you by email, then delete the account within 30 days. If you are the only member of your household, the household and its records are deleted with it; a shared household stays for its other members.

Please do not put health details in the email. We never ask for your password.