Your Data Rights and How to Use Them

Beta version. This document has not been reviewed by a lawyer.

Version 2.0

Date: 2026-10-18

What changed in this version

The operator is now Primelink Digital Online Seller, a sole establishment licensed in Dubai.
The rights apply wherever FamilyDose is offered, with response times and the authority for each region.
A web deletion request for people without the app.
Export is now an Excel file and the readable summary a PDF.
Telegram was removed.

Three ways to use your rights

In the app: Settings, Data and privacy. Most things happen at once, without waiting for us.
By email to privacy@familydose.app, from your account's email address if you have an account.
On the web, without the app: a deletion request at https://familydose.app/support#delete-account.

Using your rights is free and never changes the service you get. FamilyDose is operated by Primelink Digital Online Seller, Dubai; our privacy officer reads privacy@familydose.app.

See your data (access)

Everything in your household that you have access to is visible in the app.
For one file with all of it: Settings, Data and privacy, Export my data.
Staff notes, support records and the list of service providers who received your data are not in that file. Ask us for them by email.

Correct your data

Your name: Settings, then tap your profile card at the top.
Your password: Settings, Sign-in and security, Change password.
A patient's details, medicines, doses, symptoms and other records: open the record in the app and edit it. Your role in the household decides what you can edit. If you cannot edit something, ask your household's Admin.
Your sign-in email address: [CONFIRM: whether the email address can be changed in the app]. Otherwise write to us.

Get a copy (export)

Everything: Settings, Data and privacy, Export my data. This makes an Excel file (.xlsx), one sheet per kind of record, which other software can read. It covers your account, your settings and devices, and every household record you can see, with all history.
A readable summary: Settings, Data and privacy, Readable summary. This is a PDF with your household's patients, medicines, and the last 90 days of doses and symptoms.
A care card PDF or a summary PDF for one patient, from that patient's record.

A file you export leaves FamilyDose. Keep it somewhere private.

Delete your data

What	Where	What happens
One dose, as-needed dose or symptom	Delete it in the patient's record	Hidden at once, permanently deleted after 30 days
A patient	Settings, Household, then the patient, then "Remove from household" (Admin only)	Hidden from everyone and every link. The Admin can restore it. For permanent deletion write to us. [CONFIRM: whether permanent deletion of one patient is available in the app at publication]
A household	Settings, Household, Delete household (Admin only)	Kept for 30 days so it can be restored, then permanently deleted with its files
Your membership of a household	Settings, Household, Leave household	You leave. Entries you made stay in that household's history.
Your account	Settings, Data and privacy, Delete account	Immediate and permanent
Your account, without the app	https://familydose.app/support#delete-account	Email privacy@familydose.app from the account's email address. We confirm the request with you and delete the account within 30 days.

What deleting your account does

Your name, email address, sign-in details, devices and settings are deleted at once.
If you are the only member of your household, the household and everything in it are deleted too, including stored files.
If the household is shared, it stays for the other members. Entries you made stay, shown without your name. [CONFIRM: label shown in the app; the current code shows "Household member"]
The delete screen offers to delete your own patient profile as well.
Backups roll off after 7 days.
A Plus subscription is not cancelled by deleting the account. Cancel it in your Apple account subscriptions settings.

Withdraw a consent

Each withdrawal takes effect at once. It does not undo what was lawfully done before.

Consent	Where to withdraw	What withdrawing does
Terms and Privacy Policy	Settings, Data and privacy, Withdraw consent	The account cannot run without this consent. The screen offers Export my data and Delete account.
Health information	Settings, Data and privacy	FamilyDose then cannot keep these records. Export them first if you wish.
Storage in Japan and processing by the named service providers	Settings, Data and privacy	FamilyDose cannot be used without it, because it has no other place to keep records. Export your data first if you wish.
Guardian consent for a child	Settings, Data and privacy, Privacy and consents	No new health information is stored for that child. [CONFIRM: effect on the existing record]
Caregiver confirmation	Settings, Data and privacy, Privacy and consents	[CONFIRM: effect, for example the caregiver can no longer add entries]
Closer reading (OpenAI)	Settings, Data and privacy, Closer reading with OpenAI	Nothing more is sent to OpenAI. Reading a photo on your phone keeps working.
Messages by email	Settings, Data and privacy, Privacy and consents, or Settings, Notifications	No more notification emails. Account emails, such as a sign-in code, are still sent.
Care card link	Revoke the link from the patient's care card [CONFIRM: exact path in the app]	The link stops working at once. Copies already made, such as a saved PDF, are not affected.
Product news and tips	Settings, Data and privacy, Privacy and consents, or the unsubscribe link in any such email	No more product news emails
Usage data	Settings, Data and privacy, Share usage data	No more usage events are recorded for you. Earlier ones are deleted after 12 months.

Other controls:

Hide medicine names in push notifications and in emails: Settings, Notifications.
See and sign out your devices: Settings, Sign-in and security, Where you're signed in.

By email

Write to privacy@familydose.app and tell us:

what you would like us to do;
the email address of your FamilyDose account, if you have one.

Please do not put health details in the email.

How we confirm it is you

[CONFIRM: identity check process. Proposed:]

If you have an account, we ask you to write from the account's email address, and we reply only to that address.
If that is not possible, we ask for details that only the account holder would know, such as the household name and the month the account was created.
For a request about a child, we ask you to confirm that you are the parent or legal guardian, and we check that you are the Admin or a Full access member of the child's household.
If you are a patient in someone else's household and have no account, we ask for enough detail to find the record and to be sure the request comes from you or from someone allowed to act for you.
We never ask for your password.

How long it takes

We answer within 30 days. Where a law sets a shorter time, we meet it, for example 15 days in Brazil for a request for confirmation or a full copy where the LGPD requires it. Where a law allows longer, such as 45 days under US state laws, we still aim for 30 days and tell you if we need more time and why.

If you are not happy with our answer

Tell us and we will look again (an appeal). You can also complain to the data protection authority where you live. The Privacy Policy, section 14, lists the authority for each region, for example the UAE Data Office in the United Arab Emirates, SDAIA in Saudi Arabia, the ANPD in Brazil, the Data Protection Board of India, the PIPC in South Korea, the Commission d'accès à l'information in Quebec, the Office of the Privacy Commissioner of Canada, and your state attorney general or the FTC in the United States.

Contact

Privacy and data rights: privacy@familydose.app

Support: support@familydose.app

Primelink Digital Online Seller, a sole establishment licensed by the Department of Economy and Tourism, Dubai, licence no. 1603034, P.O. Box 48800, Dubai, United Arab Emirates. Contact: support@familydose.app